THERAPY SESSIONS are approximately 45-55 minutes long, depending on the needs and age of the child.

 

 

CONFIDENTIALITY
I will not disclose information about you or your child’s therapy to anyone without your written permission.  The exceptions to this would be:  1) if the child is deemed to present a danger to self or others; 2) if concerns about possible abuse or neglect arise; or 3) if a court order is issued to obtain records.

 

 

PAYMENT 
It is your responsibility to be aware of your policy benefits, financial obligations, insurance limitations as well as to verify that I am in network with your insurance plan. I am in-network provider with most Highmark Blue Cross Blue Shield, Highmark Health Options, AmeriHealth Caritas Delaware, and Delaware Medicaid plans.

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If I do not accept your insurance, you will be responsible to pay the full fees, which we will discuss before the initial session. Please ask if you have any financial questions, I will try my best to work with you.

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Payment is due at the beginning of each session unless other arrangements have been made.  Payment options include cash, check, Visa, MasterCard and Discover.  

 

 

CANCELLATIONS 
I appreciate as much advance notice of an appointment cancellation as possible.  There is a $50 fee for a missed session or any session cancelled with less than 24 hours notice, unless there is a sudden serious illness or family emergency.  Please note that this fee is not billable to your insurance company. In the event of continued missed appointments or cancellations, I reserve the right to close your case and refer you for services to another provider.

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TELEPHONE COVERAGE/AFTER HOURS SUPPORT
The telephone is primarily answered by an answering machine which is checked regularly during the work day, and at various times during non-work hours.  Phone calls will be returned as soon as possible. However, email is best for reaching Kelly Gordon, LCSW. 

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In the case of a child crisis, call the Delaware Child Crisis Response Hotline at 1-800-969-HELP (4357) or 988 for the National Crisis Lifeline; they both have 24-hour coverage. In the case of an emergency, call 911 or go to your nearest emergency room.